Find out what our customers have to say about their experience with New Roads Auto Loans
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ABOVE & BEYOND
"I would like to express my thanks and gratitude for all of your hard work and assistance on getting me 100% financing for the vehicle I wanted. Without your persistence, I don't believe this would have happened for me, and I have you to thank you.
You went above and beyond for me, and I so appreciate it and you. ::virtual hug::."
- Jennifer D.
Our Satisfied Customers
No Down Payment!
The only place that could get me financed during my bankruptcy with no down payment. I think process could be laid out a little better within the paperwork side to make the process a little more simplified for the dealer. However, I never had to leave my house for more than the trip to pick out my car and sign at dealership. So, with that in mind and the overall experience on my side along with all the help from my agent Lynn Witter I must leave a 5 star review from my end. Thanks again Lynn Witter for being there with me even after hours and anytime day or night for any help i needed with the process.
- Jason Rogers
A Second Chance
Lynn was a pistol but she got the job quickly and I have had no trouble. I am thankful New Roads gave me a chance with only being out of bankruptcy only two months ..I would recommend this to anyone.
- Jon Cate
Jeremy has been excellent in all that was needed. during the entire car buying process. Very responsive, and assertive when needed. I look forward to doing business with you'll in the future.
- Ricky Ballard
Fantastic service they did everything they promised in a timely manner and my agent Jessica Valenzuela was outstanding and I would recommend New Roads to anyone who may need a new start.
- Greg Roberson
Thank You New Roads Auto Loans!
But a very special Thank you to my loan agent: Natalie Villafuerte, she give me good and helpful ideas to what I should look for. She was so nice, very easy to talk to, and at times we had a good laugh or two .
- Karen Johnson
Job Well Done!
I recently obtained a loan from New Roads Auto Loans. I had the pleasure of working with Heidi Golden. She was extremely efficient, answered all inquiries promptly and the whole process was handled smoothly and effortless from start to finish. Thanks for a job well done!
- Nancy Neuburger
Breath of Fresh Air!
New Roads Auto Loans is simply a fantastic company to work with. During a horribly difficult time as bankruptcy occurred with my wife's medical problems escalating, they were a breath of fresh air. Everyone we were in contact with was great! However, I would be remiss if I did not single out Lynn Witter as a tremendous loan officer and a more tremendous human being!! Lynn always went the extra mile for us. She always was looking out for our best interests! She worked long hours to get our loan approved. She turned what could have been a horrible ordeal into a fun time with a great outcome. There are few as good as Lynn!! Ask for her by name. THANKS AGAIN LYNN!!
- William Richards
What a wonderful company!!! It took approximately 10 days from completing my car loan to driving off the car lot with my new car. Marisa Benjamin was simply awesome! She was always there to answer questions and help guide me in the right direction. She made a difficult process so very simple. I would recommend New Roads Auto Loans to anyone trying to secure a car loan who has any type of credit issues.
- Kimberly Ross
My husband and I worked with Jeremy B. He was amazing, and we could not be happier with the help and support he gave us. We are very pleased with our new car. Thank you so much J, we appreciate you.
- Tammy Hildreth
I am trying to rebuild my credit and was approved thru them. It took me a bit to find my perfect car but when I did, it was easy. Marisa B was my loan agent and she was friendly and knowledgeable. I highly recommend them to anyone with credit issues. Everyone I’ve dealt with here has been super friendly and wanting to help you get the best deal possible.
- Heather Corliss
Thank-You New Roads!
Had a good experience working with Heidi Golden, she was very diligent and knew what she was doing (that’s for sure) she had just come back from vacation and she made every effort to get me financed! So thank you!! :)
- Luiz Ortega
My review is on Heidi Golden and Melody Burch, I called Heidi and from the moment we talked I felt very comfortable, relaxed and valued, Melody sent emails quickly and responded back quickly, Heidi was even going on vacation and took the time to make my deal before she even left, that is dedication to the 10th power, Both ladies made this process easy, quickly and gave me everything I ever wanted in a vehicle and yes with bad credit , I say these ladies are awesome.
- Shalaunte Wright
I Was A Cash Buyer!
I literally can not say enough good things about this program and company. Victoria H was my Loan Agent. SHE WAS ABSOLUTLEY AWESOME FROM DAY 1. It took me a couple of weeks to find the car i wanted ...however when it came time to get the deal done at the dealership she was ON IT and worked SO FAST! I can honestly say the toughest part of this entire process was finding the right car. I knew exactly what I wanted just had to find it. Once I DID the process WAS SO STREAMLINED it was unbelievable... There is NO BETTER feeling going into a car dealership KNOWING you don't even have to deal with the stress of financing and crunching numbers just to see what you can "afford". I would highly recommend New Roads Auto Loans, my only tip for potential customers is to TAKE YOUR TIME. And use that power of having your own financing already in place to your benefit. Additionally, I was a little hesitant once I had found my car because the dealership that had the vehicle I wanted was not listed as "Preferred" dealership however when Victoria my loan agent took over and got in touch with the sales dept... and it was a done deal... When I showed up to the dealership all I had to do was sign and drive. IT WAS A BEAUTIFUL AND SIMPLE PROCESS THANK YOU VICTORIA AND NEW ROADS!!!
- Daja Johnson
No Money Down!
Lynn was awesome. She stuck with me from the beginning to the end. I did not have to put any money down at all. She went above and beyond and I would recommend her to anyone. Great place to start if you are looking for a new beginning.
- Cassandra Francis
A New Car!
Jenny Barandas helped us through the process of getting a brand new car, even while in bankruptcy. This company is great and makes sure you get a vehicle that will work great for your family. Jenny is awesome and very knowledgeable about her job. I wont go anywhere else from now on for auto loans. Thanks New Roads Auto Loans! You the bomb!
- Brandy Antonson
Simple & Fast!
The loan process was so simple and fast - finding the right vehicle was the hard part. During the process Marisa was AMAZING!!! Seriously, she's a rock star!! She helped out during each step, as well as went above and beyond to explain to the dealership how the process would work. The dealership was very rude, but my experience with Marisa made up for the rudeness I experienced at the dealership. Marisa pushed the paperwork through so we could get the process done and over with. I am so appreciative for her help. I will recommend New Roads Auto Loans to all my family and friends!!
- Alicia Spruell
Me and my wife had the pleasure of working with Heidi Golden and Elsie Gonzales. These two were absolutely wonderful. Heidi did an excellent job, i gave her my budget and the type of car i was looking for and she was able to find me the perfect car. I definitely would recommend this company to anyone.
- Chels & Jay
Excellent service and friendly associates such as Heidi Golden who assisted us make this a great company to assist with your next vehicle purchase. The process was straightforward, and we are enjoying our new vehicle.
- Frank Arnold
Best Experience Ever!
I am in the process of rebuilding my credit and I didn't think it would be possible for me to purchase a vehicle. When I got the zero-down approval from New Roads I thought there was a catch, or it was too good to be true, but I was wrong. It was absolutely a zero-down approval with an amount high enough that I was able to purchase EXACTLY what I was looking for. My loan agent Jessica was INCREDIBLE. Throughout the entire process she went above and beyond anything I ever expected. She explained the process to me and let me know what to expect along the way. The vehicle I was looking for with the features I wanted was hard to find. She patiently assisted me for nearly a month, with checking vehicles to make sure they would work for my loan, setting up appointments to test drive and talking with dealer finance departments. I finally found THE VEHICLE and Jessica handled everything. Even the staff at the dealership commented on how well she handled everything making their job easier too. I cannot emphasize enough how GREAT my experience with New Roads has been. I highly recommend New Roads Auto Loans and I hope you are LUCKY enough to get Jessica as your agent!
- Christina Taylor
New Roads Rocks!
My agent Victoria Hill was professional very knowledgeable and friendly. New Roads have the right people to help you get back on the road. It was a very satisfying experience working with you.
- Clement Baptise
The whole experience of car shopping was very professional, Heidi Golden was awesome she made sure I was treated right and she checked each car that I chose to make sure that I got the perfect vehicle, I was also refunded a few hundred bucks by dealer, I would recommend this company to anyone who is starting fresh and rebuilding their credit, all I can say is thanks Heidi Golden for your undying devotion to giving great customer service.....
- Willy Sanchez
Above and Beyond!
Lynn Witter went above and beyond to make sure I got the truck I wanted..... can’t say thank you enough for all they have done for me !!!!!
- Joseph Thomas
Bankruptcy- No Problem!
I applied on a Sunday night from a referral on Credit Karma. I have been struggling to get a car with an active chapter & bankruptcy. The next day Heidi called me and informed me that I was approved for a vehicle loan they just need some documents to verify Elsie sent me a list of what she needed I sent it in the next day I was told to go shopping and I did so. I think I called Heidi 3 times a day asking question she always answered the phone and always delivered on what she said these people are great to work with the make it easy especially for people having a difficult time. I can go on and on about the positives with you, but you know how I felt. Heidi you have been truly a blessing to me thanks very much I wish there was a way for me to repay you.
- Zontel Jackson
From the very first day that Jenny Barandas, the representative assigned to my loan file, contacted me to introduce herself, up to and beyond the final day that I closed on the loan and purchased a vehicle, the entire process with New Roads has been perfect... Jenny asked me what type of cars I was looking for, what features were important, and even what colors I preferred. I just assumed that I would look for a car and Jenny would do the loan. I had no idea that Jenny would actually be looking for a car for me. Jenny would actively send me links to vehicles in my area that fit my criteria. She was always available when I wanted to speak to her. Whenever there was a vehicle that I was interested in, I would let her know and she would immediately contact the dealership and book the car out to see if the out the door price was under my approved credit limit. She actually negotiated the price of the vehicle with the salesman on my behalf, trying to get me the best deal on the car I picked out. I was very surprised to see this whole process unfold. I thought I just found a lender that would work with me even though my credit is far from great, and I was happy just to have found that. Instead, I got a partner that would end up fighting for me with dealerships, and she even fought for me within New Roads to get an exception approved when the vehicle I wanted exceeded my approved credit limit. I do not typically write reviews, however I felt the need to recognize and thank Jenny for her exemplary work and for going above and beyond for her client. I always felt like I had an ally in my corner, and through what can often be a stressful and confusing process, it was very comforting to know I had someone a phone call away, ready to assist
- Michael Russo
Great Customer Service!
I'm very pleased with how this company helped me get the car I wanted, giving me a fresh start, a manageable loan approval process, and great customer service! I highly recommend!!!
- Brian Redick
I had a great experience using New Road Loans. Lynn was my agent and she was a very friendly, down to earth and knowledgeable lady. I also appreciate the way she dealt with the car dealers and made sure I didn’t over-pay for a car. Thank you!
- Shirelle Manning
My wife and I recently had the privilege of working with Lynn from New Roads to purchase our new family vehicle. From beginning to end of an otherwise frustrating process of buying a vehicle from a car lot, she was amazing. She kept us informed and up to date every step of the way and made us feel like family. I appreciate all the time and effort she put into this transaction. As for New Roads, the loan approval process was simple, rate reduction incentives are awesome, everything on their end was smooth and efficient from the application to the final documents. Thank you New Roads, and thank you again Lynn.
- Ian Tomlinson
Zero Down Payment!
New Roads Auto Loans is Amazing!! I was in complete awe through the whole process! When I say the process was simple and quick I truly mean it. This is by far the best experience I have ever had with purchasing a vehicle. I was approved with zero down payment and couldn't believe it. My loan agent Jeremy Burrus was such a pleasure to work with. The customer service I received from him was exceptional! Everyone I've had to come in contact with at this finance company was delightful. They make sure your payments are affordable and that whatever dealership you choose to purchase your car from doesn't add in unnecessary fees and that you get the car you really want! Whatever type of credit you have whether good, bad or none at all..........New Road Loans is definitely the place you want to finance your auto loan. Thank you, Jeremy Burrus and the rest of the New Roads Auto Loans team!
- Beatrice Moore
Where do i start. I can't say enough about this company and the employees that work there. Let's start with Jenny she's the one that got the ball rolling with her assisting me in the beginning and final stage of my loan. Only thing I Can say about her is she's an awesome lady great personally and a great deal closer. That reason being said is because she had to go on vacation. Then the amazing part was she left me with the most awesome help of all Pamela who not only helped me the week Jenny was gone but stayed in touch everyday till Jenny returned I was having trouble with the dealer and Pam stepped in and before I new it she had gotten the car reduced by another 450 dollars with no money down. She kept me updated on everything she has a great personally an awesome attitude and makes you feel like family. . I can go on and on about this company. So, in closing Thank you so much for the loan on my new car and I will be telling everyone I know about this company. Pam and Jenny, you two rock and thank you again!
- Gerald Abernathy
Great Customer Service!
Overall, great personal attention and follow through. I appreciate all of the contacts I engaged with especially my loan agent, Spencer Halloway. We stayed in contact via email, text messages if needed, and phone. Great customer service!
- Chrissy Terry
Love My New Car!
I just got a loan finalized through them with Natalie and Iris and they actually beat the dealer on payment amount. Love my new car Thanks guys!
They were awesome! Heidi Golden and Elsie Gonzales were both so incredibly helpful and were there every step of the way. They responded quickly and their communication throughout the process kept me informed and educated about what was happening. Could not ask for a better experience. Thank you!
- Jonathan Jacobs
I was very weary when I was going through the loan process, and every step I took towards the end Jessica Vanezuela, and Elsie Gonzales where very helpful. When I got the approval for zero down I knew there was a catch, turns out I got a car with zero down and my interest is a little high but I’ve seen a lot worse. Just wanted to thank Jessica and Elsie for everything and making the process easy.
- Robert Vasquez
Bad Credit - No Problem!
I'm a few weeks late writing this review but Omg where do I begin?! Because of New Road Auto Loans, I am now driving my dream car. I was very skeptical about this company at first, but I must say that they stand by what they advertise. Considering my poor credit due to bad choices in the past, I got approved and my loan specialist, Victoria Hill was a great help! She was professional and a pleasure to work with. There were times I reached out to her after hours and she took the time out to answer my questions and offer guidance. I would highly recommend New Road Auto Loans. You will not be disappointed. I smile everytime I walk outside and open my Mercedes Benz car door. Thank you New Road Auto Loans ☺☺ I'm a happy Mercedes Benz owner!!
- Qtee Tay
Thanks to Heidi and her help I am a new owner of a 2016 Kia Soul. I appreciate all the hard work Heidi put in to help me purchase a new car. She went above and beyond to help me and I highly recommend New Roads Auto Loans as a quick and easy way when you are ready to purchase a new or used car. The customer service was amazing. Give them an opportunity the next time you are in the market for a vehicle.
- Jon C.
Very thankful for the help of the workers at New Roads auto loans they not only had patients dealing with individuals when they were not prepared with all the paperwork they was willing to help no matter what thanks to my loan agent Jessica V she is amazing she made sure I knew what was going on every time somethings changed I was aware and I am thankful for that. Great job
- Sharese Patterson
I had a great experience. Marisa is so intelligent, sweet, and just caring!!!! Thank you New Roads for all the help and awesome customer service !
- Sheryl Ebanks
My loan agents were Iris and Lynn R. They were phenomenal from start to finish!! I was truly amazed of how dedicated and compassionate they are. I would recommend New Roads Auto Loan to anyone. They have a dynamic team who will give you all the tools and knowledge you need to get a great car!! I am truly happy, and I would like to say from the bottom of my heart, thank Lynn R, Iris and Martha for all your hard work and dedication to providing me with the car that I desired to have, and I just love my new car! You guys keep up the great work!!!
- Latara Gary
Mrs. Lynn was the best. I highly recommend New Roads for anyone wanting to purchase a vehicle. They took the time to help me find the right vehicle.
- April Evans
Above and Beyond!
I never really write reviews but this company went up and above what it took to get me financed. I just got done with a Chapter 7 bankruptcy and I figured I would have to either wait a long time to get a loan or have to put a few thousand dollars down but not with New Roads Auto Loan. They were so different from the rest. I put an application in on Sunday night and I was called first thing Monday morning by my loan agent named Spencer Holloway, he verified a few things and within a few hours I got approved. Then I was working with my loan analyst name Martha Valencia who took all of my documents so they could get verified and approved so I could go car shopping. This took about 2days to get everything backed and checked. During this time I was so very nervous but Spencer was right there to help me every step of the way. I got my approval and I started to go car shopping. I wanted a good APR so I picked a Kia because they had great rates. Things went back and forth but I couldn't find a CPO but things never went down because I ended up with a brand new car with a great APR, a warranty and a great payment that I couldn't ask for more. All I know is if I had went with a different finance company I would have been so unhappy plus j would be trying to come up with a down payment that I just didn't have. Try New Roads Auto Loan because they are truly the best. Thank you so much Spencer and Martha for all of your help and everyone at New Roads Auto Loan because we couldn't do this without you.
- Sabrina Paz
At first when I read the reviews, I was a little nervous but after working with [email protected] and [email protected], I realized that I had the best 2 people at this company. The customer service was immaculate, they were very attentive and professional. Thank you Lisaa and Iris, if I'm ever in CA, I'm going to buy you lunch. I'm so happy with my 2015 Nisaan Altima.
- Ciatina Smith
Jeremy was absolutely amazing! Extremely helpful and always on task. Being in the business world myself I know he is a tremendous asset to your team! I would recommend your company and Jeremy to anyone needing a auto loan! Thanks so much.
- Patty Mack
Mrs. Lynn was the best. I highly recommend New Roads for anyone wanting to purchase a vehicle. They really look out for you and get you the best price for a vehicle. Thanks Again!
New Roads is a legitimate company with excellent service . When others told us no they got us approved instantly. They have went above and beyond what any finance company has done for us in the past . I can’t recommend them enough. Excellent communication throughout the whole process.
- Emma Caspari
Heidi and Elsie were great. I literally had a loan and a car approved from my couch. They made everything very convenient for me and made me feel well taken care of. I don't think I have ever been treated so well by a company in fact.
- Mind Wideopen
I would like to say Thank You to Heidi Golden my loan agent and Elsie Gonzales you both did a great job in helping me out getting into a new car. After filing a Chapter 7 you two went out of your way in helping out and Heidi Golden I really liked how you helped out finding the vehicle if you didn't go out of your way helping I would not have found my car. I would recommend family and friends to New Roads Auto Loans. I will even tell them how Heidi and Elsie were very friendly and helpful these two ladies are. Thanks again
- Lloyd Mast
Lynn Reese and Iris were the best. I would like to say thank you to the both of you for such professionalism you both displayed. I am so excited to have my own vehicle and would recommend this company to any one in the market for a good car and excellent service. I could call Lynn at anytime and never did she turn me away. It's people like these two ladies that make it easy to deal with people you've never seen and be able to build a relationship that makes you know they are trustworthy. Thanks Guys for all of the help and I wish you both nothing but the favor of God.
- Dianne Clemons
They are great at getting you financed on your vehicle even with not so good credit and or a bankruptcy. My agent Natalie and her team were great to work with and 100 percent on top of their game. Wouldn't have been able to do it without all of Natalie's help. She is very good at staying on top of everything that needs to be done.A+++++. Thanks Natalie for all your hard work.
- Mark Thrower
This was the easiest, most amazing company to work with! Jenny Barandas and Lisa Patterson were very informative and explained everything through the whole process. Jenny worked directly with the car lot and was able to get me what I wanted. They made me feel valued and I never felt like I was being taken advantage of. Just a really comfortable experience. Thank you ladies.
- Stacy Wallace
First, I wanna thank Lynn Witter for being patient and diligent in helping me secure my loan. She was not only a good loan agent, she became a very good friend. I will always remember how kind and understanding she was through the process. Honestly, I dont think I would gotten my car without her. She was great, I recommend New Roads Auto Loans to all who are looking to purchase a new car. Most of all I recommend Lynn she will become your new bestie. Thanks Lynn and God's Blessings
- Renwick Blake
Lynn Witter is amazing. My credit is less than great and i was approved and in the car of my dreams in about 4 days (not counting the weekend). I HIGHLY recommend New Roads Auto Loans to anyone with less than perfect credit. .Everyone I spoke with was respectable and very polite. I also recommended some friends with less than perfect credit... Thank u very much to all involved in my car buying experience.
- Dawn Pendley
My Dream Car!
Lynn was my Dolphin. She guided me, protected me, and was a shark when she needed to be. She made sure I got my dream car without the hassle. She had my best interest at heart and was frank/honest the entire time. I highly recommend this company to anyone. Lynn, Martha, and Lisa made my car buying experience a smooth ride!! Thank you, Ladies, and Thank You New Roads Auto Loans!!
I also must mention that I got my car at Top Line in Monterey Park, Los Angeles, CA. My sale guy, Eddie, was impressed with Lynn and stated, "Lynn is very professional and she knows what she is talking about."
- Natalie Bartko
I've never had such great help throughout the whole car buying process as I've had here. New Roads gave my wife and I a second chance when no one else would. On top of not needing any money from us, our agent Lynne Witter made us feel like family and so comfortable from start to finish. Thank you so very much, from my family to yours!!
We are the Edmondson's
- Mike E.
Victoria and Martha were both super helpful and patient with me. They answered all questions in a timely manner and ensured we weren't going to put ourselves in a bind, if you're looking for a lender that's going to look out for you while helping build your credit this is the company to go with.
- Chase Laney
Easy to Work With!
I had a great experience working with New Roads Auto Loans. They made a task I wasn't looking forward to at all seem relatively easy and put me the buyer in charge instead of feeling highly pressured at a vehicle dealership. My loan agent Heidi was easy to work with and very knowledgeable and Elsie closed things up very quickly. Thanks again.
- Scott Hadley
I would like to express my thanks and gratitude to Jessica Valenzuela for all her hard work and assistance on getting me 100% financing for the vehicle I wanted. I also want to say thank you to Pamela Macias for her help when Jessica was not available. Without Jessica's persistence, I don't believe this would have happened for me, and I have her to thank you.
Jessica went above and beyond for me, and I so appreciate it. Sending big hugs your way.
- Tomeka Edwards
Heidi Golden was awesome!!! She was so sweet and helpful. Emailed me or called right back to answer any questions I had. I will use New Roads and Heidi again and recommend them/her to my family and friends.
- Trista Monroe
I worked with Heidi and Golden and she is fantastic. I was very picky when it came to what I wanted and she worked right there with me, so that I didn't settle for anything other than what I wanted. She had me in my new car within a weeks time. Highly recommend!
- Damon Delmont
Above and Beyond!
I am a car salesman in Louisiana and a mutual client purchased a car from me utilizing new Roads and Heidi Gold went above and beyond to make their experience a great one. Thank you Heidi and I look forward to doing more business with you in the future......
- Matt Giraud
I was very very satisfied with new roads, and the staff was exceptionally professional, especially my hard working, diligently patient loan agent JENNY BARRANDAS, she a go getter, if they ever need another VIP ill recommend her and for LISA PETERSON thank you for your professionalism too, I highly recommend NEW ROADS AUTO, thank u all for helping me.
- Herman Overton
Fast and Convenient!
Fast and convenient. My Loan agent Jessica was helpful, friendly, and efficient. I highly recommend her and New Roads!
- Jacob Sanders
I have worked with Lynn Reese and Iris Amaya-Lopez and they did a great job making my car buying experience a pleasant one. I recommend New Road Loans for anyone who is unable to get a traditional car loan. Thank you, New Road Auto Loans, so very much.
- Shane Borden
Hi, my name is Doshi and I had a great experience with New Roads Auto Loans, my agent Jeremy Burrus was great he helped me to get the I car wanted. It took me a long time but Jeremy was very patient. I would like to thank Jeremy and the staff at New Roads Auto. Great job.
- Amelia Walker
New Roads ROCKS!
Where do I start? Jessica V, it was a long road to this point of becoming a mother to a 2015. I can count all our hard work your searching my searching high & low. Me sending you over 100 car emails phone calls to find the beauty I have now. The day of his birth was a very long hot day but you stayed right by my side (on the phone) until the end. So, I'm sending a very big space hug your way with a grateful feeling from me and my kids. Just when I thought it wasn't possible after filing bankruptcy to own such a nice car for the first time. I owe it all to News Roads and a very special hard worker Jessica V.! If you need a second chance or a first time go to New Roads they will do everything they can to make it happen with your help also they say team work make the dream work so if u have a dream take it to New Roads Auto Loans, they will not let you down!!!!!!
- Shirley Smith
Jenny Barandas and Iris Amaya Lopez walked me through the loan application process in ten days. And now I'm a proud owner of an amazing mustang! Thank you, Jenny and Iris, for making this process so easy and helping me through it when I didn't understand some of the steps! God bless you both!
- Father Bob
Easy and Smooth!
Our agent was Heidi Golden and she made this stressful experience easy and smooth sailing. We were approved in 2 days and got our vehicle the next day! I would recommend this company for anyone looking to purchase a vehicle and has less than stellar credit.
I had the best car buying experience with New Road Auto Loans, the application process was easy, my loan agent Natalie V. was very courteous and professional she answered all my questions and helped me every step of the way, I was having trouble finding a car and she offered to help me find one, she also looked out for me to make the best car buying decision. New Roads Auto Loans showed me the best customer service I’ve had in a long time and they put their customers first, again I have had a great experience from start to finish and with all the Customer Service Team, I would most definitely recommend New Roads to family, friends and anybody else having a trouble getting approval.
- Rico Romero
Heidi Golden and Iris Amaya-Lopez made this the best and easiest car buying experience my wife and I ever experienced. They were professional, courteous, and guided us step by step throughout the process up until delivery and signing of documents. I highly recommend New Roads Auto Loans (Heidi and Iris), too anyone looking to purchase a vehicle. You immediately know they care about you as a person and not just someone looking to purchase a vehicle. It is people like Heidi and Iris that in my opinion makes New Roads Auto Loans, the place to get vehicle financing. They take the hassle out and make car purchasing fun without the wait. We were in and out the dealership in less than 1 hour. Thank you, Heidi and Iris, my next purchase I pray you guys are still there for we will ask for you by name.
- David Thompson
No Cash Down!
Heidi and Iris were courteous, diligent, and sincere in all their efforts in assisting me with a new car loan. Working with Heidi made the car buying experience less of a heartache and more of a pleasure. It felt great in knowing all I had to do was pick out a car and not worry about whether the car dealership could work with me or not. No cash down, no problem! I highly recommend this company when buying a new car!
- Sharelle Parrish
Believe the 5-star REVIEWS Believe that this company is beyond AMAZING! SO FAR SO GOOD I CANNOT COMPLAIN. I see the Ad via a credit monitoring website as a recommendation for me to apply for an auto loan I was almost certain because of a previous charge-off for a brand-new car I would not get approved. But I read the reviews , and google the company history and hope to get Ms. Lynn (and I did) Oh and I also checked the BBB website, and took a chance...and I'll take that chance any day again MS. LYNN WITTER is so sweet and kind, and helped me understand how this process works at the beginning of the loan being approved, unfortunately she went on vacation before I could find my car but she made a promise that was kept to make sure I was in the very best hands, I got nervous at first because I started everything with her, but when I tell you MS. PAMELA MACIS was like my best friend through this process she literally was, so genuine, kind, helpful, and answer every question, returned every email, every missed calls, she even asked what my mom thought about the cars, and even when it got a little frustrating with not finding the right car, or the numbers were off, MS. .Pam assured me she HAVE MY BACK and we will get this done....and she did! Ms. Lynn and Ms. Pam deserve bonuses, vacations, raises and more because this type of customer service is what makes any customer recommend other people. These LADIES are beyond AWESOME! I have been in my new car for less than 2 weeks now, and love it, its and I cannot THANK New Road Auto Loans and MS. Pamela and MS. Lynn enough, If I ever come out to your state lunch is on ME!!
- J Taylor
Chapter 13 to New Vehicle Owner! Wow!
had the most pleasant experience with New Roads Auto Loans, especially Lynn Witter and Pam Macias. Lynn was the consummate professional who helped me through the process and took care of me like I was the most important person in the world. Lynn made sure I got an extension on my approval since I did not receive my Chapter 13 Authorization letter. Even though she went on vacation prior to me finding the perfect vehicle, she made provisions to have Pam work with me and it was seamless. Pam took care of me as well and made me feel like family and worked with me ensuring I was taken care of while Lynn was on vacation. This was a very enjoyable experience and each of them come highly recommended. I love you guys, keep up the great work.
- Myron Lee
My experience with New Roads Auto was a great experience. I'm thankful to have another chance at getting a car Ms. Lisa Aragon and Ms. Iris Lopez are awesome those two ladies provided excellent customer service they always communicated with me. Ms. Lisa goes above and beyond to help her clients. She answers emails in a timely manner she always answering her phone and will answer any questions you may have. Again I would like to say thank you thank you! you ladies ROCK
- Chawanna Coffie
Answered all my Questions!
After a horrible divorce and no credit, I didn’t expect to be able to get approved for financing. I am so thankful for New Roads and my wonderful loan agent Heidi Golden! Heidi and Iris stayed on top of every step of the process and answered any question I had immediately. I will recommend this service. Heidi and Iris do an excellent job and are super friendly! I felt at ease working with them! Thanks again ladies!
- Christina Murphy
I was very pleased with the overall process with New Roads. I worked with Heidi and Iris. They both did a great job of keeping me updated on the status of my loan. They walked me through the entire process and the communication was great from the start to finish of my loan. I would recommend New Roads to family and friends and job well done ladies. You made this process seamless!
- Shannon Watson
My experience with Heidi with New Roads was great. Thank you for the help in finding me the perfect vehicle.
- Darlene Payne
Right on the Money!
We were going through a very difficult time in our financial lives and New Roads Auto Loans provided an opportunity to obtain the financing we needed, allowing us to purchase a very late model, certified pre-owned vehicle with a very competitive interest rate. Jenny and Iris walked us through the process and patiently answered all our questions. They worked with the dealer and helped get us the car we needed. The process is not a quick process, you'll need to allow about two and one-half weeks, but New Roads Auto Loans ensured we didn't get ripped off by our dealership and ensured us that we made a solid choice.
Thank you New Roads Auto Loans
- Eugene Howell
This was the best car buying experience. It only took about 1 week from the date I submitted my application, up until I was able to drive my car off the lot. The interest rate is what I expected. It was so hard to get a car loan with a recent bankruptcy, but New Roads Auto Loans was able to do it for me. I was able to get the car that I really wanted. Thank you, Jessica, for being so patient with me and being so helpful through this entire car buying experience.
- Melissa Ham
I normally don't write reviews but the experience dealing with New Roads Auto Loans was nothing but excellent. Heidi Golden and Iris Amaya-Lopez stayed on top of everything that I needed to make this loan happen. They were very professional from dealing with the dealership and answering any questions that I had. If your credit is not perfect and you need a loan for a car, truck or suv give them a call. I'm glad I did. Thanks again Heidi and Iris you represent your company well.
- Craig Basham
I had a great experience dealing with Lynn Witter. She made the whole process much smoother than going to a car dealership and doing it on your own. Even when the salesman was giving me a hard time she said "Let me speak with him". After she spoke with him , his whole demeanor changed. Lynn is very thorough and I'm glad she had my back with everything. It felt like she's a family member. I highly recommend Lynn, she is very personable, great personality, friendly and easy to deal with. She made sure if I was getting a good deal or not. She was there on the phone contacting me for days and many times a day to see how everything was going with the car buying process. What a hard worker and very loyal to her job and clients!!! If anyone deserves a bonus or raise its her!! I loved her!!! Thx Lynn!!!!
- Eda Ayvaz
Easy to Work With!
Stevie was so easy to work with. She helped me the whole way through my car shopping process and made sure I did not over pay for the car I chose. She answered all my questions and was helpful in every way. Martha and Lisa were also great to work with. I would recommend them for a new car finance anytime! Thanks Again
- Karen Van Dyke
I had a very positive experience with new road auto loans and working with Lisa Aragon. She always answered my calls and emails. Even when i contacted her a million times. She offered great insight and helped me every step of the way. I dread buying cars and she made the process not only better but enjoyable. Anyone who gets her to help with their loan process would be highly satisfied. She was always helpful, always cheerful, and made me feel like i was her only client even though i knew she had more. This was a great buying experience. My APR was high but that has nothing to do with her, she told me about the ways to lower the APR by 5 points and also I had filed bankruptcy so I expected it to be high. But it all worked out for me because I had no money for a down payment and now I am driving a car I love and she did nothing but make that process the best ever. i would highly recommend New Road Auto Loans to anyone looking for a vehicle. I would recommend Lisa A. for her outstanding customer service and attention to you as the customer. She made car buying a great experience. I would give her 10 stars but they only have 5. Thanks Lisa A.
- Margaret L.
My loan agent, Lisa Aragon, made the car loan process amazingly easy. She kept me posted on the process every step of the way, and went above the call of duty when things appear to stall. Thank you for helping me to get the car of my choice without the added pressure from the dealership.
- Beverly Wilkes
The customer service at New Roads Auto Loans is exceptional. I worked with Natalie V. and she was great. She made me feel like I was important to her and I was her number 1 priority. If all of the reps are as caring and available as Natalie, then New Roads Auto Loans has given customer service a new definition.
- Angela Flowers
I would like to thank Mrs. Lynn Witter & Mrs. Iris Amaya Lopez for such a great experience. Mrs. Lynn was so patient with me while I searched for a car, not once did she try rushing me, making my buying experience very relaxing. I will surely be back here at New Roads for my next auto loan.
- Tony Vallery
I worked with Lynn Witter had a wonderful experience she kept me informed up-to-date got back to me as soon as possible with information I needed. She was on my side the whole time, cut out the middleman she was wonderful to deal with. This was the best experience I've ever had purchasing a car. I thank you so much, I would recommend New Roads Auto Finance to all my friends working with Lynn was the best.
- James Peters
The service is great. I just purchased a 2013 Ford Taurus a beautiful car with really low miles and a cheap payment a month. I will never finance a car through a dealership every again, this the best route to go. You won't regret it thanks to Naykia and the New Roads Team!
- Osha Walker
The helped me when no other loan company or bank would I was ready to throw in the towel. Then I received and e-mail saying I got approved got a call a day later from Heidi and went through the process and turned in all my paper work it was so easy. Thank you so much for helping me get into a car.
- Robert Lara
Low credit score/No problem!
Thank you, Heidi G! My credit was sub 500 but it only took a week after I found my 2008 Honda Accord. I filled out the online application just knowing that I was going to get a NO because of my credit score. I was surprised when I got the email telling me my loan was approved. When you have your financing already in place when you are on a car lot you have a lot of confidence and power. You don't have to accept anything and everything the car sales men offer you. Heidi looked over every car to let me know what was good and what was not. I'm glad that New Roads Auto Loans don't let your credit score define the person that you are. Thank you, Heidi G and New Roads Auto Loans, you showed me that good things do happen to good people still.
- Quentin Anderson
Excellent service , due to poor choices and bad decisions my credit is in pretty bad shape so after many failed attempts and terrible experiences at several different car lots we found New Roads Auto Loans and upon reading many great reviews and having nothing to lose we started the process a very easy process I might add , almost immediately I was contacted by a lady who would soon become my guardian angel our loan agent Lynn Witter went above and beyond during our whole car buying experience she was so helpful on every aspect even firm when I might have made a mistake or two , she is very experienced in the whole car buying experience, she answered every question I had and taught me what to look for and to expect , she even dealt with the salesperson , even though we have a three hour time difference she always made time for me even after hours , not only did my family and I get the vehicle of our dreams I feel like I made a friend for life , in closing I highly recommend New Roads Auto Loans and I hope you get Lynn Witter or someone as equally caring.
- Tim Russell
You Guys Rock!
Just want to say Thanks for going the extra mile. I recently filed for bankruptcy and could not find a lender for the life of me. New Roads was always available to answer my questions and they helped me with a slightly used new car. My wife is so happy and I am happy. I know they can't help everyone, but they helped me! Thanks Again and I am going to tell my friends in need! You guys Rock!!!
- Jon Stephenson
I had a very seamless experience. I would recommend New Roads Auto Loans for people who are trying to re-establish their credit. Lisa Argon and Iris Amaya-Lopez provided A++ service.
- Sherman Brooks
I work with Lisa Aragon and Iris Amaya-Lopez. and they were awesome and maintained great communication with the Dealerships. They helped me step-by-step as I shopped for a vehicle for the first time. They made the whole experience a great one. Thank you, New Roads, for the help!
- Que Wade
10 Star Service!
It was kind of hard trying to find out how to write a review about new road loans. OMG where do I begin I had the pleasure to work with Lynn Witter and I must say she was an amazing person she walked me through this process. She has a very very big heart and what I was trying to give up but Lynn would let me give up. Her personality was great and her attitude was amazing. I would recommend New Roads Auto Loans to each and every one. I want to thank you guys from the bottom of my heart. May God bless you. I give you five stars. If I could give you a 10 stars I would but it only lets me go to five.
- Tamara Wakefield
Omg!! Thank You! I'm so relieved. This process was no joke and I most definitely love your sassy side that you would work my deal out with the dealerships on my behalf! I need you as a BFF. Thank you, Heidi, and Thank You New Roads Auto Loans. You're the best!
- L. Knight
I contacted New Roads Auto Loans a couple years after hitting a very rough patch in life - being laid off and credit hitting rock bottom. I really didn't think I'd qualify for a loan. Everyone I worked with at New Roads was awesome, especially Natalie. In my situation, you don't think you can "have your cake and eat it too", but Natalie helped me every step of the way to get me into a beautiful Jeep. Thank you, Natalie and New Roads!
- Jennifer Bartell
I worked with Jeremy and had the best experience. I picked my car out on a Saturday and sent him an email letting him know. And he worked hard to make all paperwork was received in a timely manner and had my car within 3 days after I chose my car. I'm excited and grateful for this opportunity to get a brand-new car. Thanks again Jeremy.
- Sandra Marales
I searched high and low for a company that would take a chance on me and finally found this company. I had some real issues on my end but Heidi and Iris were diligent and always in contact with me, no matter how many times I called.
Their side, document wise, was super simple. Everything is done digitally which made sending and signing documents a breeze. Once my end was resolved, funding was immediate and the dealer I was working with was very pleased with how they expedited funding.
Heidi & iris, I will send referrals your way.
- Kris Kirchner
5 Stars *****
I'm trying to write a review about the incredible quality service I got. I worked with Jeremy Burrus. I was in a big mess. I had just filed bankruptcy and my bankruptcy wasn't discharged yet I owned my car I had. It was old but up till now it was still running. In late March it decided to quit running, I was devastated what was I going to do? I work two jobs, I need a car but no one would work with me yet. I received many of the car loan applications in the mail following my bankruptcy but I threw them out. I had no intention of buying a car. Not until my car quit on me, so here I am devastated. I got a ride home from work and just happened to find New Roads in my mail box. I was so sick with worry. I heard horror stories about bankruptcy and loans that I was sick. But contacting them and working with Jeremy was so easy. And he looked out for me. He did his homework on the cars I looked at to buy he didn't let me walk away without putting me in a great deal. As far as my payments went they were so much better than I expected. I can't thank them enough for the help he and the rest of the team did for me I give them 5 stars!
- Jackie Kembal
No Money Down-For Real!
New Roads Auto Loans literally made my year. My credit score was subprime and I was in desperate need of a car asap. They approved me instantly and I immediately began working with JESSICA V. Who was AMAZING! I told her what I was looking for and she helped me find vehicles in my area that met my standards and theirs. She set up every test drive and worked with dealers directly leaving me to only do the fun stuff. She was extremely patient and kept me updated daily. Because of this company and Jessica, I’m now driving a 4-year-old car with less than 21k and reasonable payments with NO money down! New Roads Auto Loans is the real deal and the customer service is outstanding. I NEVER write reviews but I wanted to tell anyone who is considering applying for a loan with this company and may be skeptical like I was, go for it! They do exactly what they advertise. Thank you so much Jessica!
- Alyssa Morales
In all the time where I have purchased a car, I have never come across somebody so friendly and informative and a pleasure to speak with as Jessica have been. Through the entire transaction from start to finish you have pretty much held my hand through the whole process and guided me with both honesty and integrity which now and days is a rare commodity. More people in your business should be like you. From a consumer's perspective it's refreshing. Thank you for everything you are amazing and I would prefer you to anyone any day. thank you for helping me purchase my new car it has really been a pleasure.
- Vickie Martin
I wanted to take the time to thank New Roads Auto Loans for their services. Last week I applied and received an immediate approval. I began working with an amazing young lady, Jessica Valenzuela. Jessica was with me every step of the way. Every step I took, Jessica was right there with me. She guided me, educated me and made this process so easy. She answered every call, every email, every emergency as if she was doing for herself. This young lady is the best at what she does and I'm telling you I would not me in my new car that she found for me. Jessica thank you from the Heavens for being such an angel and being so attentive to my needs. New Roads Auto would not be the same without you.
- George Chandler
Lisa Aragon has helped me SO much to get my new Hyundai Santa Fe Sport. She has been very helpful, patience and MOST OF ALL VERY kind and friendly to me throughout the whole process. I will go to Lisa Aragon again :-)
- Anna Green
I have nothing but great things to say about this company especially; Heidi Golden, Lisa Peterson and Teresa. My loan wasn’t ease, even court was needed, then I was dealing with the worst car dealer in USA. But these 3 women went beyond my expectations, they had me informed and walk me through every step, they are problem solvers, very professional, but very personal at the same time.
My case was very sensitive, and I got the best team on my side. I’ll never forget this -Heidi, my wife didn’t stop smiling thanks to You.
I highly recommend New Roads Auto Loans. Thanks
- Javier Setien
Purchased a new vehicle today with financing from New Roads Auto Loan, just wanted to say I was extremely happy with the process and professionalism Lisa Aragon and Iris Amaya-Lopez provided for me and would like to say (I’ll Be Back). LOL
- Jermaine Jimenez
I would like to thank New Roads Auto Loans for financing my auto loan. Special thanks goes out to Lisa Argon for her excellent customer service & her patience from start to finish. I feel like I have gain a friend throughout the whole process and management should continue to in courage to keep up the good work.
- Marcus Nelson
My name is Bridgett Lewis, and I am a recent client of Spencer Holloway. I am currently recovering from a very difficult past two years, which left me unable to obtain credit through traditional channels. From the moment that I submitted the application, Spencer has been absolutely wonderful! Even when I was unsure of the type of vehicle that I wanted, Spencer went above and beyond to send me vehicles that would fit my needs. I found cars at two different dealers based on his research, and he ensured that I was getting the best deal, without add-ons that dealers are infamous for. He made sure that I considered all of the options before signing a contract, and was in constant communication with me, as well as the dealer. Without his diligence and assistance, I know for sure that I would have given up on my vehicle search. I truly appreciate how he handled all of my emails, and phone calls.
I plan to tell people about the excellent customer service that I have received, and recommend Spencer, as he is the ultimate professional!
Thank you again, and all the best,
- Bridgett Lewiss
Heidi and Iris were fantastic. They both were very helpful and got us taken care of faster than expected. Also got us into a brand new car! Thank you all again for everything!!
Also got us into a brand new car! Thank you all again for everything!!
- Tammy Huffman
Whatever it Takes!
Lisa is amazing. The dealership we went to was less then helpful. They were very unpleasant and unprofessional to say the least. Through the whole situation Lisa was by our side, answered all calls and emails quickly and did whatever was needed to get me the car I fell in love with. She allowed us to vent when things got hairy at the dealership and pushed the dealership to complete the proper paperwork to get the deal completed. She kept her patients with a very difficult dealership and assured us that she would do whatever she needed to get us the car we wanted. The check for the car was delivered today, and I ran into issues with the dealership. I emailed Lisa and within moments she responded. Her positive attitude and willingness to do whatever it takes is greatly appreciated. Lisa has gone above and beyond to ensure that we got the car we wanted and even when the stress level was high, Lisa still had a positive attitude, sunny disposition and kind words or a funny comment to help make the situation less stressful. She has been a true pleasure and joy to work with and I would highly recommend her.
- Kimberly Dumas-Mathis
We needed a car after my wreck. We were able to obtain financing quickly and with a far better interest rate than the banks. Iris and Melody were top notch!
- Hollis Gates
Our credit was less than perfect after my cancer and we thought we wouldn’t be able to get a loan. But, we reached out to Pamela Macias and she helped us so much. With the help of Iris, she rushed us through the process and was there every step of the way. She had us in the truck we wanted really quick. Thanks so much for making it happen. I would use Pamela and New Roads again!
- Steenie Zirlott
I had a wonderful experience with New Roads Auto Loans. They worked hard for me finding a great car...Jeremy was awesome. I would recommend anyone to them. Thanks again Jeremy, job well done!!!
- Felisha A.
A Must Read!
I would like to tell my story and how New Roads Auto Loans helped me at the most devastating time of my life.
My credit had always been great, UNTIL a devastating Flood hit Louisiana and wiped out 2 of my homes. I did not have flood insurance, so therefore no coverage. I had no choice but to file bankruptcy which along with the issues the flood caused killed my credit. About 2 weeks after I filed bankruptcy I got a letter about the possibilities of an Auto Loan from New Roads Auto Loans. The devastating emotional effects of the flood also brought on a divorce, and my ex- wife wanted the vehicle that was in both of our names, out of her name, but it was almost impossible with the bankruptcy and the now credit issues. That all changed when I called New Roads, and was blessed to be connected to Lynn . I advised Lynn of my situation from front to back and was treated with the utmost respect, kindness, and absolute professionalism.
I might add that I myself have been in the car business for 30 years, and I have never seen a person show so much in all the aforementioned than Lynn Witter.
- Louis J. Ruffino
It was a great experience getting my car through New Roads Auto Loans. Not just getting it but my first car ever. And I didn't have to put any money down. And really had a great experience working with Jessica she is such a sweetheart, she tried her possible best to get me a car in one week. Her customer service was very excellent. If you are looking forward in financing a new car I recommend you check out New Roads Auto Loans. Thanks, so much Jessica, I am so grateful for your help.
- Charlesetta Paegar
I received a letter in the mail from New Road Auto Loans promising the "world." Little did I know or expect to my surprise that they would be the best thing next to $1,000,000! Everything they advertised was legit and true. I did not have to put any monies down. Once I got approved, I was assigned Jeremy Burrus as my assigned agent to assist me with locating a car, being in contact with the dealership, sending over all my paperwork needed for me to secure the deal and answered every email and or call that I made to him with promptness and great speed. It was a pleasure working with him and the company he represents. I give them a A+ for their company.
- D. Sims
After a rough start with New Roads, we were connected with loan agent Lynn Meneses Witter, who worked really hard to do right by us. She went above and beyond to provide awesome customer service and completed the task in the most efficient manner! Thanks again Lynn :)
- Deborah Downey
Going the Extra Mile!
I want to thank Pamela for making it happen. She went the extra mile plus another 10 miles helping me out. Always friendly and always answering all of my questions. Thanks again Pamela.
- J.R. Lopez
Pam was a wonderful and helpful through the whole process of acquiring my loan. Pam was always available when I needed her or had questions made the process of buying a vehicle smooth and easy I can’t thank you enough thanks Pam.
- Alfredo Vasquez
Zero Down - For Real
Working with New Roads was a blessing. I have some blemishes on my credit and I couldn't believe that I got a car loan with zero money down. They helped me through the whole process and always kept in contact with me. I will be referring my friends and family to you guys!
- Betty B.
It was an extremely easy and painless experience. Lynn Witter was amazing at keeping me informed and answering any questions I had. I would recommend this company to anyone!
- Kevin Mcnally
Pleased with My Loan
I thought this place was too good to be true by helping me to get a vehicle after having some financial issues and being "good credit challenged". I worked with Jeremy B. and he found me a great vehicle and I'm very pleased with my loan terms.
- Big "D"
It Was Easy!
My experience was the best car buying experience I have ever had in my life. Jeremy and Lisa were the best. Always there when I needed him and so easy to talk to. They guide you step by step day by day until it's done. In situations like mine I highly recommend this company. And I will be referring!
- Shelly Smith
Best Car Buying Experience!
In all the time where I have purchased a car, I have never come across somebody so friendly and informative and a pleasure to speak with as you have been. Through the entire transaction from start to finish you have pretty much held my hand through the whole process and guided me with both honesty and integrity which now and days is a rare commodity. More people in your business should be like you. From a consumer's perspective it's refreshing. As I am in transportation, I myself know that no business is a perfect business and does incur its share of hick ups, but it's what you do to make those hiccups go away which I was very pleased with. I really felt that you were on my side through the whole process and I would call upon you again should the same transaction be needed and present itself. I will recommend you to anyone that I know that is looking to purchase another vehicle as I know they would have the same great experience as I.
With most sincere and best regards,
- Diane Wesnowsky
True Customer Service!
I must admit that I was skeptical when hearing about New Roads Auto Loans because I have considered many other loan institutions and wasn't at all pleased by their service. After working with Lynn Witter and the New Roads team, I feel like a customer again. I thought "true customer service" was a thing of the past but they have given me a great experience and will gladly recommend them to my friends and coworkers. Thanks for the continued communication, tips to find the right auto that fits my needs and the easy finance terms I received. This was a very pleasant process and Lynn made it enjoyable.
Definitely one of the smoothest car buying experiences ever... miss Lynn is one of the friendliest advocates anyone could ask for and helped me through the entire process...a great business to deal with. Thank you New Roads!
- Kwame Odom
Lynn was the best ever! She helped me not once, but twice. She went above and beyond for me and made the car buying experience tolerable. I don't think I could ever purchase another vehicle without her!
- Nicole Cheri
No Money Down!
Lynn went above and beyond to get me the vehicle I wanted. I didn't just settle for what was easiest I had an exact model in mind and I got it. I've been so happy with it honestly. Once my application was in Lynn contacted me every day until I came around and I had never thought I would've been able to get a car with no money down. It saved my situation because I needed a car badly. A tad bit of advice; aim for cars at bigger dealerships to typically cross out the hassle because the cars do have to fit a standard and sometimes it can be hard to find things in your price range but patience pays off. I've been loving my new vehicle and really appreciate New Roads for making it happen.
- Briana Khamp
My experience with New Roads Auto Loans was excellent. You have been right with me through this entire process and help keep me level headed through the entire loan and car shopping process. Lynn also provided great advice during my journey. I ended up with a great vehicle at a great price. Lynn was very responsive and patient with to my many calls and emails. I cannot wait till I go pick up my car so I can update this review with pictures.
- Danielle Pierce.
Heidi and Lisa were great to work with. This process I feel is great for people to shop as a cash buyer. Thanks Heidi you really went above and beyond for me and treated me with respect and consideration. Again, Thank you for all your help with my car purchase. I will recommend you guys to my friends.
Thank you again for the great service.
- Jamie Chapman
Thank - you New Roads for being very professional and helpful. I dealt with Iris and she was an angel. She was very patient dealing with a difficult dealership to help me get the car I wanted. I would recommend highly! New Roads Auto Loans is the place for fast financing!
- Serena Urena
Above and Beyond!
I was pleasantly pleased with the awesome served that I received. Spencer and Martha went above and beyond to make this the easiest and most convenient process ever. It's not often that an employee goes the extra mile to help customers. I will be calling them for again and I suggest that you do to! Great work New Roads.
- Leibe S.
Very pleased to have the car. Thank you for being so patient and prompt in trying to help me complete the process. Buying a vehicle is always a stressful and a seemingly long ordeal. You made it much less so, which is appreciated.
Thank you again for the great service.
- Jamie Stone
I wanted to give a shout out to Marisa! I have never dealt with anyone that has been so kind and personable when it came to purchasing a vehicle. She was right there through the whole process offering advice when it seemed that I wouldn't find the perfect car! She is truly amazing and I feel so blessed by the process. Everyone from Martha to Stevie was great as well! Lisa was super nice too! I am definitely recommending CPS, New Road Auto Loans, to my family and friends. Thank you again!
- Brittany Bing
I just wanted to take a moment to give some much deserved feedback on one of your employees. My car buying situation was a very long and unique process as I am sure you are aware of. I want to make sure you know how great Marisa Benjamin is. She really went the extra mile for me and did everything she could to make sure I got funded and approved for a car loan, not to mention all the back and forth with the dealership. And they were not exactly easy to work with not only on my end but on her end as well.
She kept in contact with me and would let me know what was going on and I really appreciated all her efforts. You have a very dedicated employee who cares about her customers and wants to do the right thing for them. She made sure I did not get taken advantage of and fought for me. Working on the other side of this industry I know how hard it is to gain the trust of your customers and build a rapport with them. In fact I even told her today I would miss speaking with her! Her customer service speaks volumes and your company should be proud of how she handles herself. She is the front line and she does a great job of representing your company.
I just wanted you to know this and how much I appreciated her efforts.
- Monica Kuker
Thanks for the assist
Lynn worked with my wife Kellee and I for a couple of weeks to obtain a car loan and to acquire the vehicle that we were looking for. Lynn worked diligently to assist us in every possible way to obtain our vehicle. She contacted numerous dealers on our behalf. She worked with the dealership that we finally decided to go with, to make sure in every way she could that we were successful.
I found Lynn easy to work with. She is good natured with a friendly demeanor. She kept my wife and me in the “loop” and contacted us via phone calls and emails on a number of occasions daily.
We felt comfortable working with Lynn and would certainly work with her again. I can and would recommend Lynn’s help for anyone desiring a car loan.
- James D. Wolfe
Dear New Roads:
Thank you so so much for everything you did for me and Charlie. Words just can't express how grateful we are. Love the new truck and it's just what he needed for his work. It's great has everything we need. Again thank you so much. If there is a testimonial page I can fill out please let me know.
Again thank you.
- Debra Carler
Vehicle purchase was easy!
Thank you so much for all of your help. You did an amazing job. Though we had to deal with one bad dealer, you made the process smooth. Your help and support was extremely beneficial. This was the easiest vehicle purchase I have ever had. I will definitely give you a raving review. Please let me know where I can post it.
Thank you again for everything.
Thank you so so much for everything you did for me and Charlie. Words just can't express how grateful we are. Love the new truck and it's just what he needed for his work. Its great has everything we need. Again thank you so much. If there is a testimonial page I can fill out please let me know.
Again thank you.
- Charlie Carler
Always on my side!
What I liked most about my lending team at New Roads was that they were knowledgeable, responsive, fast, and courteous. The dealer was dragging their feet with providing documentation and they stayed on the dealership on my behalf to make sure they did what they were supposed to do. I just would like to say thank you to the team.
Everyone was great to work with. Thanks so much for everything.
- Reshard S
I am a new customer and would like to share my experience with your origination team. I can sum it up with one word: WOW! The customer experience was nothing but amazing. It all started with me receiving a surprising phone call that I was approved with no money down. I was at car dealerships offering to put $4,000 down and they told me no. New Roads saw that I was fresh out of Bankruptcy and looking to re-establish my credit. Instead of focusing on the bad, I felt like New Roads looked for the good in my deal and I appreciate that.
I would just like to extend a very heartfelt thank you and would like management to commend the team on a job well done!
- Barbara W.
My Amazing Vehicle
Dear New Roads,
Words cannot express how grateful I am for all of your hard work to get me into an amazing vehicle. You obviously worked very hard and I greatly appreciate it. You went above and beyond to make this happen. Buying a car can be such a hassle but you have made it a great and enjoyable experience. You have made this stress free for me. From the moment my application hit your desk you have been amazing, reaching out and answering and explaining any questions that I had. (And I had a lot ..lol) You absolutely care about your customers, and made sure that my needs were met or exceeded.
I just want to say thank you from the bottom of my heart.
Sincerely a satisfied client,
- Darlene H.
I just wanted to thank you for your exceptional service. You worked your butt off to help get me into my new car, which I love and you delivered on every promise that you made. You were kindest most patient person that I have ever dealt with and I wish that everyone that I did business with was as easy going as you are. You came through for me during my time of need and I am forever grateful!
Natalie, Jeremy and the rest of the team over at New Roads Auto Loans are the best! I would definitely recommend their service to anyone that needs an auto loan. It was a very easy process and it beats going from dealership to dealership any day!"
Thanks again for your help!
Lynn, I want to personally thank you for helping me every step of the way in my vehicle purchase. You made me feel like I knew you forever from the start. Remember? Our very first conversation, we spoke at least an hour, and you were friendly and warm from the start. You took charge every step of the way and made this whole process possible. A big THANKS to you again.
- Warren Campbell
One in a Million!
I just want to say what wonderful and pleasant experience it was getting signed up and Hingis processed for my auto loan. A feisty and amazing woman by the name of Victoria Hill helped me acquire the very car my family and I needed and was looking desperately to get for our growing family.
I must say sir you have a great associate in that with that young lady because not only does she take pride in her work but also in her company and customers. I've never worked with anyone over the phone without ever meeting them and feel so comfortable and pleased with how things went. She went to bat for me and your company against a car dealership that ended up being not as pleasant and easy to work with as they should've been and could've been. I hope you have a lot of people that work there like her because she's one in a million and if you have several like that then you know exactly what you’re doing in hiring these great people.
It was my pleasure and honor doing business with you all.
- Jeremiah Goforth
I want you to know you have some exceptional employees that provide excellent customer service and as a Manager myself I commend all of them. They were very patient with me as I had quite a few questions and they were a great help to me as I was trying to understand the process from my end as far as our current credit situation.
They were also ALWAYS very friendly, courtesy, and prompt with their email responses and equally as friendly and courtesy when we spoke on the phone. Unfortunately, such professionalism is rare nowadays and they are truly assets to your organization. I'm a firm believer that the quality of a firm's employees plays a huge part in future success so, to that I say New Roads Loans has a very bright future!! I look forward to working with your organization again and I definitely intend to share my experience with family and friends!
- Tara T
My First Car!
I wanted to take this time to thank New Roads for making it possible for me to purchase my first car on my own. You have no idea what excitement and freedom it has given me. On top of that it has motivated me to be more open to accomplishing my goals more than ever. I would also like to mention that I have never experienced the positive and experienced service person until working with you. You guided me the whole step of the way through the application process. You were always one step ahead in answering my questions and providing me with all the answers and information I ask about. There were times when I did not expect to hear any news and you always got back with me and made yourself available even when I did not expect you too. I would not of gotten any better service from anyone else accept those who help throughout the process. I believe you have valuable employees, who like the position and represents New Roads and its core mission to help those like myself. Again I can say my experience with New Roads was an exceptional one!
Cordially My Gratitude!
- Christin H
Mrs. Lynn was an absolute pleasure to work with through my car buying experience. She walked me through every step, detail by detail, and got me a much better deal than I could have possibly gotten on my own on my dream car. The process itself took around a month, as I was hesitant to pull the trigger but in dire need of a vehicle. Mrs. Lynn got me a great rate and extremely reasonable and agreeable terms a month or so after my bankruptcy was discharged on my dream car.
Thank you to CPS / New Roads for being understanding about my financial situation, and a HUGE thank you to Mrs. Lynn Witter, my own personal hero. I cannot express how thankful I am, but I hope this is a start! Thank you, thank you, and thank you!
- Tyler T
Thanks New Roads!
Thanks so much for hanging in there with me. I really appreciate it and I love the Edge. You have no idea how much this means to me – not just from a nicer vehicle, or improving my credit, but from a personal reason – you provided me a chance to get a messy ugly past out of mind every time I get into drive.
I just want to say, I am proud of myself as I did not swear once, even though there were times!!!! You are great at what you do and your steady and firm manner worked well to keep me on task.
- Teresa M
Easy & Smooth
I wanted to take this time out to thank you for an amazing job. I appreciate you assisting me with my new purchase. You made this transition easy and smooth.
I’m very grateful. Have a great day! And again, thank you!
This Company Was Willing To Take a Chance On Me
My gratitude to this company and the great employees that are there to help people like me who have left no stone un-turned and still don’t have a vehicle. It wasn’t easy complying with some of the restrictions on my car shopping.
The fact that this company was willing to take a chance on me paying my debt to them in itself was something no one else would do for me. My credit was horrible and made me look really irresponsible and careless. The truth was my husband was dying with stage 4 cancer and absolutely every penny I could get my hands on went for medicine that you can’t get in our state. I didn’t pay any bills but only the necessities were paid. I used the rest to help my husband. My loan officer was great! I am so thankful that she was not only business and by the rules but also I felt at times she understood the complications that my life situation brought on me. I appreciate working with people who are well trained and when they say something to you, you can believe it. This is what I got from these two ladies and also a couple more people as well. Today I’m making my first car note! Thank you New Roads you made such a huge difference!
Could Not Have Been Happier
I could not have been happier with the entire process. Not only was it fast and easy; but I could have not asked for a better agent.
She was extremely personable and did not take long for me to feel comfortable with her. She reassured me throughout the entire process and answered any questions before they could have even arisen. I definitely give not only New Roads Auto Loans a 10 out of 10 stars but also Lynn with the same if not more of a rating. She depicts exactly what customer service should be and builds in outstanding and everlasting connections!
Thank you Lynn and New Roads Auto Loans for giving me this second chance to rebuild my credit and restart my life!!!!
- Ashley G.
Good morning, I would like to thank you for the fine work you did in helping me accomplish and in meeting my needs. You were very thorough, knowledgeable, and kept me posted with all the steps. Again, excellent work!!!!
Thanks to New Roads, I am driving a great vehicle and nothing makes me happier. Kudos to you!!
- Cesar P.
Exceeded All My Expectations
I was writing this to thank everyone involved in my new car purchase. The experience was the most enjoyable car purchase I’ve ever made.
You were there to answer every question I had in depth at all hours of the day. You exceeded all my expectations and handled so many details of my car buying experience that would have left most people frustrated. I would recommend New Roads to any of my family and friends for future purchases; I would really like to thank you for all that you have done. Thanks New Roads and CPS for everything
- Randolph S.
A Great Experience
Thank you so much for a great experience. From day one, the loan process with New Roads Auto Loans was seamless. You have personally provided me with excellent customer service.
You communicated the process very thoroughly so that I would know what to expect during the car buying process. I delivered everything that you requested, and you delivered everything that was required and much more to make this process go smoothly and to make the experience with New Roads Auto Loans to be extraordinary.
Since I already had financing and knew which vehicle that I wanted by researching online, I was able to walk into one of Dallas’ premier dealerships and purchase the vehicle without any issues! The dealership had never worked with New Roads Auto Loans, but because you provided such great customer service to them, their experience with New Roads Auto Loans went seamless as well!
- Brian M.
You Have My Business For Life!
Buying a car is usually very stressful. Dealerships, while acting like your friends, can be very adversarial. After a few high pressure visits to dealerships, I decided that I would only buy a car if I could arrange for financing independently.
After checking out the website I called with questions. You answered right away and took the time to answer all of my questions. We began the loan process immediately.
After the approval I was able to actually shop for a car that I wanted, not whatever the dealership was trying to force on me. I was able to get the best deal on a car that I could research on my own without a salesperson pressuring me. I have been telling everyone that this is such a better way to buy a car. No more sitting in a showroom for hours and hours while they pretend to try to get you the best deal, only to tell you there is only one car on the lot they can get financed. I can’t thank you enough for all of your hard work and superior customer service. You have my business for life!
- Giovanna F.
New Roads Rocks!
Just wanted to say thank you for the excellent experience that you provided me with the purchase of my vehicle. The car is at home and running great.
I would like to say that as a professional that works in a customer service driven field; your customer service is above average and all I can say is that I wish there were more people like you.
Thank you for the smooth transaction and the excellent service you provided. New Roads Rocks!
- Jose G.
I would like to take this opportunity to express what a wonderful experience I had in our dealings on my new car loan. Over my many years I have purchased many vehicles, and I can honestly say that this was the best experience I have ever had getting vehicle financing. Dealing with you was totally stress free and a true pleasure. You were very informative, answered all my questions, and had great suggestions and advice. You were very responsive in all our communications via email and the phone calls.
You are very polite and a joy to talk to on the phone, you have truly made this the best buying experience I have ever had.
Again thank you for everything.
Just wanted to tell you about an experience I had with your company ... THE BEST EVER. You gave my wife and I an A+ service.
With the big time difference between our states, you worked 24/7 even on your days off to make this happen.
- Al J.
Thank-You So Much!
When I drove off the lot, tears were running down my face.
People have no idea what I've been through the past 3 years to get this car.
- John S.
I am so pleased and cannot thank you enough for all that you did for me.
You went beyond the call of duty and it is so appreciated.
- Sara M.
QUICK AND EASY
I would like to thank you for all that you did. You made it quick and easy to get my loan (even though I don't have the best credit) and then help pick out the car I wanted. Unfortunately the first car I got was a bad egg and the head gasket blew 2 days after I brought it home, the guy at the dealership refused to work with me.
So I gave Newroads a call and informed them of the situation. You were very quick to respond. You guys were able to get me into another car a week later.
- Curtis T.
My Wife Loves the Car!
New Roads made this very simple and easy to get done and that was a big reason it was easy to go thru New Roads. I have some people that are wondering how you can get them a good car, so I will be sending them to New Roads website or I can give them to you directly.
There will be a lot of business coming to New Roads from the Fort Smith area soon! And, can’t forget my wife loves the car!
- Billy N.
During telephone conversations, my daughter and I both observed that New Roads Auto Loans genuinely cares about the customer. I am very impressed with the way New Roads Auto Loans handled everything. The car is absolutely gorgeous words cannot express. The interior is same as new, and I love it!!!!
I sure hope people know what a valuable, outstanding, jewel New Roads Auto Loans turned out to be. I look forward to doing business with you again in the future.
- Hazel W.
I Needed a New Ride
I would like to thank New Roads Auto Loans for your help getting me into my 2015 Nissan Altima New Roads Auto Loans made the experience very calming and easy for me.
After being off work for over a year with neck surgery from a work related injury, and stepping back into the work force, I needed a new ride! I would not have been able to do this without New Roads Auto Loans help.
They are awesome.
- Tim P.
You Guys Are Awesome
My experience at the dealership did not start off too pleasant, but New Roads Auto Loans called me that same evening on my way home.
The next day New Roads Auto Loans called the dealership in Louisiana and the salesman I was working with, whom was rude on our first encounter, was a much nicer salesman the second time around. The finance manager was highly impressed with New Roads Auto Loans and their service.
You guys are awesome in my book!!!!
- Betty K.
A Great Company and Team
I want to thank you for helping me getting the 2016 Ford Fusion, you worked with me to the end, you gave me hope when I wanted to give up.
You and your staff worked on getting me financed, a great company and a team, it amazing the amount of people you deal with and you still keep up with everything, It been my pleasure working with you and, I told so many people about the company.
Thank for all your hard work!
- Frank J.