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New Roads was an absolute pleasure to work with. My wife and I came into the process having a specific car in mind and we were determined not to be deterred. We had worked with a few dealerships and gotten some initial quotes. We knew our credit wasn't the best, so as a last minute move we decided to give New Roads a chance. Lori Heaton was an absolute "ANGEL". She was always so helpful, polite, and never pushy. Her communication and customer service skills made working with her such a joy. Our purchase story wasnt perfect by any means. We experience a dealer sell the very call we wanted out from under us, even after getting a Buy Order. The dealer went 4 days without returning calls and giving us the run around, before coming clean with us. My wife and I were discouraged, but Lori got right to work on getting us another choice. Our second vehicle choice at a Ford Dealer was all worked out when on the day we planned to test drive, the dealer informed us that they couldnt sell the car to us due to recall. At this point my wife and i were ready to give up and abandon hope. Lori once again just got back to work. She walked us through finding another vehicle and put us back on the track towards the car we wanted. 3rd time is a charm and were finally getting into the vehicle of our choice. I can't say enough about Lori. Her personality, professionalism, patience, and especially her positive attitude were the rays of sunshine that guided us through the dark process of buying a car. Never once did Lori try to talk us out of our vehicle of choice. She never once pressured us or tried to be a "Salesman" to us. I also want to thank Martha who helped us get all of our documents signed. She was so patient in making sure we understood the documents and what we were signing. This whole process made me glad that we chose to go with New Roads. We love our car and we love that we found such a great company, with great employees, to work with.
- Jeramie Alba
We were very happy with the professionalism, courtesy, and service. Lynn and Jenny followed through on our behalf to insure a smooth auto purchase experience. We highly recommend the company based upon the exceptional customer service they provided.
- Michael Willems
Stephanie and Martha were super awesome. Like financial Angels! Easy to work with and very professional! I would highly recommend them to anyone.
- Tamara Webb
Call Us Toll-Free: 1-800-924-0364
OUR CUSTOMER SERVICE REPS ARE AVAILABLE
Monday - Friday, 7 A.M. to 6 P.M. (PST)
Saturday, 8 A.M. to 5 P.M. (PST)
Why New Roads?
- Quick, hassle-free application process
- Our secure, online application takes just a few minutes to complete
- We specialize in auto financing for consumers with credit problems
- We are backed by CPS, a company that has financed over 800,000 vehicles since 1991