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Unbelievable Customer Service!
Absolutely, unbelievable customer service.! We were treated with dignity and respect and not a number or profit margin. Jeremy Burrus was our initial point of contact. He was one of a kind - He was kind and took the time to walk us through the process. He did not want us to settle for any car but the car we really wanted. I am still in shock at how Jeremy took the time and did not let up until we were completed with the purchase.
We were at a point where we have given up with receiving decent Customer Service treatment as it pertain to making a large ticket purchase - such as a car. As we moved forward in the process, we made contact with Elsie Gonzales and Lisa Peterson - both were truly kind. Even though all of the communication was over the phone, including that with Jeremy, we never picked up any hint of exasperation or annoyance. They welcome open communication and any question or dialogue you needed to have in order to become a satisfied customer. If we could give more than 5-star rating, we would.....and happily so......It was truly a very positive experience!!
- D. Diamond
New Roads Auto Loans is great. Lisa, Elise and Jeremy were awesome, they got stuff done and were very very helpful, answered any questions we had and helped us when we needed it. They are an awesome set of people, very pleasant and I would refer anyone to them. Happy Happy customer, when you get approved and in 4 days drive home in your new vehicle. 🙂 🙂 🙂
- Shelley Kessell
Customer service hands down one of the best I've dealt with. My financial advisor Jessica Valenzuela Absolutely amazing, helped me all the way throughout my process whether it was going inside a dealership or looking online. You can tell she has a passion for her job and loves helping people. That say a lot about the company as well they're hiring quality instead of quantity. Great job New Roads auto loan I recommend you guys!
- Rich Murphy
Call Us Toll-Free: 1-800-924-0364
OUR CUSTOMER SERVICE REPS ARE AVAILABLE
Monday - Friday, 7 A.M. to 6 P.M. (PST)
Saturday, 8 A.M. to 5 P.M. (PST)
Why New Roads?
- Quick, hassle-free application process
- Our secure, online application takes just a few minutes to complete
- We specialize in auto financing for consumers with credit problems
- We are backed by CPS, a company that has financed over 800,000 vehicles since 1991